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To provide the best care and service to our customers, we have implemented a prescription verification system that adheres to the Fairness to Contact Lens Consumer Law (FCLCA) and Customer Rules. We are required by the FCLCA to verify your contact lens prescription.
-During the checkout process, we provide the following simple options for verifying your contact lens prescription:
-Please send a valid copy of your prescription to our customer service at service@mcleye.com.
Alternatively, we can confirm your prescription with your eye care professionals directly.
What is the procedure?
1. Provide us with a copy of your prescription.
Please send us a copy of your current prescription, which was written by an eye care professional. You can scan it or take a picture of it.
We will keep a record of the prescription once it has been recorded and approved by us. You can check it out at any time without having to re-upload it later. If you provide an invalid or incorrect prescription, your order may be canceled.
Please send us your name and a picture/scan of your written prescription to service@mcleye.com.
2. Verification Request to Your Doctor
Please provide us with your prescriber's name and contact information, such as an email address or phone number, and we will contact them directly to verify your prescription as soon as possible. As previously stated, the Contact Lens Rule allows prescribers an eight-business-hour response time, after which the prescription will be automatically verified.
What if I don't have a prescription for contact lenses?
Some online relevant service providers, such as Visibly, can help you find a doctor near you to schedule a test. Please send us a copy of the prescription after you receive it.
How to Read Rx
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OD: OD stands for oculus dexter, the Latin phrase for “right eye.”
OS: OS stands for oculus sinister, the Latin phrase for “left eye.”
If both the left and right eyes have the same diagnosis and prescription, the abbreviation "OU," "ocular uniter," or "both eyes," is used instead.
Sphere (SPH): The amount of lens power prescribed to correct myopia (nearsightedness) or hyperopia (farsightedness), measured in diopters (D) (farsightedness). A lens's spherical power is denoted by a plus sign (+) for hyperopia and a minus sign (-) for myopia. Mcleye currently only offers Myopia lenses.
Cylinder (CYL): This represents the amount of astigmatism lens power. If no cylinder power is noted, you either do not have astigmatism or your astigmatism is so minor that it does not require correction with your eyeglasses or lenses.
Axis: The degree and direction of your astigmatism are described here. The axis is a figure that indicates the angle of correction required to see clearly, measured in degrees ranging from 1 to 180.
Base Curve (BC): The base curve determines the type of fit required for the lens to meet the curve of your eye. This is usually written in millimeters, but it can also be written as flat, median, or steep.
Diameter (DIA): The diameter of a lens determines what length or width is best for your eye. It measures the width of a lens from end to end in millimeters.
Again, we thank you for your cooperation and patience throughout this process. Before placing an order, please double-check that you have provided accurate prescription information. If your order does not correspond to your prescription, we will cancel it and initiate a refund. Please understand that this is the best way for us to ensure that we have followed the law.